Refund & Return Policy

The short version

If you're not happy, email hello@pastmaps.com and we'll refund any charge from the last 30 days. We won't ask you why, and we won't try to talk you out of it. This covers memberships, gift memberships, and prints.

Memberships

We refund any membership charge made in the last 30 days — including renewals. If your annual membership renewed and you meant to cancel, this is exactly what the policy is for: email us within 30 days of the renewal and you'll get the full amount back. The same goes for weekly memberships — any charge in the last 30 days is refundable.

When we refund a membership charge, we cancel the membership and your account returns to the free tier. You keep your account and everything you had before you subscribed.

Canceling and refunding are separate things: canceling stops future charges but doesn't return the last one. If you want that charge back too, just ask. Charges older than 30 days aren't refundable, and we don't prorate unused time.

Gift memberships

Full refund within 30 days of the gift being delivered. If the recipient has already redeemed it, email us and we'll sort it out.

Prints

Every print is made to order, but you're still covered: return any print within 30 days of delivery for a full refund, for any reason. We cover return shipping, and in most cases we won't ask you to send it back at all.

If a print arrives damaged, defective, or not as described, email us a photo and we'll reprint or refund it right away — we'll make it right regardless of the 30 days.

How to request a refund

Email hello@pastmaps.com from the address on your account, or just reply to any email we've sent you. For prints, include your order number.

That's it — there's no form and no support bot. Craig or Savannah reads it, and we'll usually reply within one business day.

Once approved, the refund goes back to your original payment method through Stripe. Banks typically take 5–10 business days to show it.

A note on fair use

We keep this policy generous on purpose and we honor it in good faith. We reserve the right to decline refunds in cases of clear abuse — repeatedly subscribing and refunding the same account, for instance. This is rare, and it isn't aimed at you.

Before you dispute a charge

If something looks wrong on your statement, please email us first. We can almost always resolve it faster than a bank dispute, and disputes cost a small business real money. We've never refused a reasonable request.